Store Lead & Customer Experience Coach

FedEx Office; Woodbridge (VA); On-site; USD 30,000 - 37,000; Full time

Job summary

FedEx Office in Woodbridge, VA leads a store business unit with a focus on delivering a consistent, positive customer experience across production, retail, self-service, and shipping. The role assists in supervising all team members and daily operations, ensuring quality control and timely fulfillment.

It requires a High School diploma or equivalent and at least 1 year of related experience, with a preference for supervisory background.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Oversees shipping related services and activities.
• Controls payroll-related tasks and daily close-out of POS.

Skills

Customer service

Supervisory experience

Team leadership

Operations coordination

Education

High School diploma or equivalent

Job description

FedEx Office in Woodbridge, VA leads a store business unit with a focus on delivering a consistent, positive customer experience across production, retail, self-service, and shipping. The role assists in supervising all team members and daily operations, ensuring quality control and timely fulfillment.

It requires a High School diploma or equivalent and at least 1 year of related experience, with a preference for supervisory background.