Store Lead - Customer Experience & Ops

FedEx Office; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store unit, ensuring a consistent and positive customer experience across production, retail, self-service and shipping areas. The role includes supervision of team members, payroll close-out, and coordinating with the Store Manager to meet goals and quality standards.

The position requires at least a high school diploma and 1+ year of related, supervisory experience.

Qualifications

• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Oversees shipping related services and activities.
• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives.
• Performs all other administrative duties as needed or requested including scheduling, payroll management, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls.

Skills

Customer service

Team supervision

Communication

Leadership

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store unit, ensuring a consistent and positive customer experience across production, retail, self-service and shipping areas. The role includes supervision of team members, payroll close-out, and coordinating with the Store Manager to meet goals and quality standards.

The position requires at least a high school diploma and 1+ year of related, supervisory experience.