Store Operations Lead & Customer Experience

FedEx Office; Washington (District of Columbia); On-site; USD 31,547 - 38,641; Full time

Job summary

FedEx Office in Washington DC is seeking a Store Assistant Manager to lead the store, supervise team members, and oversee production, retail, self-service, and shipping operations on-site. You will ensure a positive customer experience, manage payroll and store processes, and support the Store Manager when needed.

The ideal candidate has a High School diploma or equivalent and at least 1 year of related experience with supervisory exposure.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service is delivered to all customers.
• Supervises team members and oversees store operations when needed.
• Ensures customer flow and maintains a clean, professional environment in all store areas.
• Oversees shipping, production, and retail processes to meet deadlines and quality standards.

Skills

Supervisory experience

Customer service

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Washington DC is seeking a Store Assistant Manager to lead the store, supervise team members, and oversee production, retail, self-service, and shipping operations on-site. You will ensure a positive customer experience, manage payroll and store processes, and support the Store Manager when needed.

The ideal candidate has a High School diploma or equivalent and at least 1 year of related experience with supervisory exposure.