Store Lead & Customer Experience Manager

FedEx Group; Woodbridge (VA); On-site; USD 30,000 - 37,000; Full time

Job summary

FedEx Office in Woodbridge, VA is seeking a Store Assistant Manager to lead a store unit, delivering a consistent, positive customer experience and supervising team members across production, retail, self-service, shipping and quality control.

You will coach staff, manage payroll and POS close, assist with hiring, and ensure policy compliance while maintaining a clean, professional store environment and meeting daily/weekly goals.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.

Education

High School diploma or equivalent education

Job description

FedEx Office in Woodbridge, VA is seeking a Store Assistant Manager to lead a store unit, delivering a consistent, positive customer experience and supervising team members across production, retail, self-service, shipping and quality control.

You will coach staff, manage payroll and POS close, assist with hiring, and ensure policy compliance while maintaining a clean, professional store environment and meeting daily/weekly goals.