Senior Store Production & Customer Experience Lead

FedEx Office; Augusta (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to oversee store operations across print, signs & graphics, and shipping while delivering a superior customer experience. You will handle complex orders, pricing, and production flow, and lead a team on shift under supervision.

The role emphasizes consultative selling and multi-tasking in a fast-paced environment. Responsibilities include directing production, training staff, coordinating orders, and ensuring quality throughout the process, with strong

Qualifications

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Coordinates pick-up and delivery of customer orders
• Assists in the training of store team members

Skills

Customer service

Sales

Communication

Leadership

Education

High school diploma or equivalent education

Tools

POS terminal

Job description

FedEx Office is seeking a Lead Consultant to oversee store operations across print, signs & graphics, and shipping while delivering a superior customer experience. You will handle complex orders, pricing, and production flow, and lead a team on shift under supervision.

The role emphasizes consultative selling and multi-tasking in a fast-paced environment. Responsibilities include directing production, training staff, coordinating orders, and ensuring quality throughout the process, with strong