Lead Retail Print & Shipping Specialist

FedEx Group; Woodford (VA); On-site; USD 26,000 - 31,000; Full time

Job summary

FedEx Office in Woodford, VA is seeking a Lead Consultant to guide store operations, manage print and shipping orders, and deliver outstanding customer service. You will lead by example, coordinate tasks, quote prices, and ensure production quality across complex jobs.

You will supervise order flow, assist with POS transactions, train teammates, and help optimize service delivery in a fast-paced retail environment. Strong communication and multitasking are essential in this role.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Coordinates pick-up and delivery of customer orders

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office in Woodford, VA is seeking a Lead Consultant to guide store operations, manage print and shipping orders, and deliver outstanding customer service. You will lead by example, coordinate tasks, quote prices, and ensure production quality across complex jobs.

You will supervise order flow, assist with POS transactions, train teammates, and help optimize service delivery in a fast-paced retail environment. Strong communication and multitasking are essential in this role.