Store Lead & Customer Experience Coach

The Children's Place; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

The Children’s Place in Columbus, GA is seeking a Store Lead to support the Store Leadership Team with cash-wrap, opening/closing duties, and Leader on Duty responsibilities. You will represent the brand, engage customers, uphold store standards, and coach team members to develop their performance.

Key duties include coaching associates, managing scheduling, payroll, stockroom organization, and ensuring safety and CRE standards while driving store profitability through exceptional service.

Qualifications

• Excellent customer engagement and communication skills.
• Detail oriented with the ability to prioritize tasks.
• Able to work in a team and provide performance feedback.
• Must be adaptable to changing priorities and schedules.

Responsibilities

• Assist in developing talent through coaching and training.
• Partner with Store Manager on performance concerns.
• Support training and development initiatives.
• Maintain a positive store environment and brand standards.
• Lead on Duty duties: drive store profitability and payroll.
• Process payroll weekly and adjust schedules as needed.
• Maintain a clean, organized stockroom and ensure safety.
• Deliver exceptional customer service on the sales floor.

Skills

Customer engagement

Attention to detail

Task prioritization

Team player

Feedback skills

Communication

Adaptability

Time management

Microsoft Office

Retail operations

Internal applications

Flexible scheduling

Physical capabilities

Education

High school diploma

Tools

Microsoft Office

Job description

The Children’s Place in Columbus, GA is seeking a Store Lead to support the Store Leadership Team with cash-wrap, opening/closing duties, and Leader on Duty responsibilities. You will represent the brand, engage customers, uphold store standards, and coach team members to develop their performance.

Key duties include coaching associates, managing scheduling, payroll, stockroom organization, and ensuring safety and CRE standards while driving store profitability through exceptional service.