Store Leader & Customer Experience Coach

The Children's Place; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

The Store Lead at The Children's Place in Sunbury, OH will support the Store Leadership Team by handling cash-wrap operations, opening/closing procedures, and serving as Leader on Duty (LOD). The role represents the brand, engages customers, upholds store standards, and fosters teamwork and employee development.

Additionally, the position involves coaching associates, addressing performance concerns with the Store Manager, participating in training initiatives, and driving store profitability

Qualifications

• High school diploma or equivalent.
• 1-3 years previous retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partners with Store Manager to address an performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provides direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Skills

Customer service

Detail oriented

Task prioritization

Teamwork

Feedback

Communication

Adaptability

Time management

MS Office

Internal applications

Flexible schedule

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Store Lead at The Children's Place in Sunbury, OH will support the Store Leadership Team by handling cash-wrap operations, opening/closing procedures, and serving as Leader on Duty (LOD). The role represents the brand, engages customers, upholds store standards, and fosters teamwork and employee development.

Additionally, the position involves coaching associates, addressing performance concerns with the Store Manager, participating in training initiatives, and driving store profitability