Retail Store Lead: Coaching, Ops & Customer Experience

The Children's Place; Nashville (TN); Hybrid; USD 32,000 - 54,000; Full time

Job summary

The Children’s Place in Nashville, TN is seeking a Store Lead to support the Store Leadership Team. You will be responsible for cash-wrap operations, opening/closing procedures, and acting as Leader on Duty while representing the brand and ensuring high store standards.

Responsibilities include coaching associates, improving customer engagement, and helping drive store profitability through effective scheduling and payroll management.

Qualifications

• High school diploma or equivalent.
• 1-3 years of retail experience.
• Willingness to work a schedule including weekends.
• Strong customer service and communication skills.

Responsibilities

• Assist Store Manager with leadership and coaching of associates.
• Participate in Leader on Duty program to enhance customer experience and store profitability.
• Process payroll weekly and adjust schedules based on business needs.
• Maintain clean, organized stockroom and ensure safety and CRE standards.

Education

High school diploma or equivalent

1-3 years retail experience

Customer service excellence

Communication and feedback

Team leadership

Tools

Microsoft Office

Internal store applications

Job description

The Children’s Place in Nashville, TN is seeking a Store Lead to support the Store Leadership Team. You will be responsible for cash-wrap operations, opening/closing procedures, and acting as Leader on Duty while representing the brand and ensuring high store standards.

Responsibilities include coaching associates, improving customer engagement, and helping drive store profitability through effective scheduling and payroll management.