Store Lead & Customer Experience Champion

Torrid; Troutdale (OR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Associate discount 50%

401K with Company match

Tuition reimbursement

Employee Stock Purchase Program (ESPP)

Job summary

Torrid seeks an energetic Keyholder to support store management, open/close duties, and deliver an exceptional shopping experience. You will lead by example in selling, customer care, and maintaining an inviting store environment.

You’ll drive add-on sales, manage register operations, and step in as acting Manager on Duty when needed. Flexibility for holidays, nights, and weekends is required.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance.
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience.
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success.
• Be fashioned focused and stay on top of current trends.

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Skills

Retail management

Multitasking

Adaptability

Fashion awareness

Job description

Torrid seeks an energetic Keyholder to support store management, open/close duties, and deliver an exceptional shopping experience. You will lead by example in selling, customer care, and maintaining an inviting store environment.

You’ll drive add-on sales, manage register operations, and step in as acting Manager on Duty when needed. Flexibility for holidays, nights, and weekends is required.