Store Keyholder & Customer Experience Leader

Torrid; Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Associate discount 50%

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Sick time benefit

Job summary

Torrid is seeking a Keyholder to support store management in achieving KPI goals while delivering an exceptional shopping experience. You will lead by example in selling, customer service, and executing merchandise strategies to inspire customers and drive loyalty.

The role requires multitasking in a busy retail setting, staying fashion-forward, and being flexible with schedule including holidays, nights, and weekends. Join Torrid’s inclusive team focused on growth and empowerment.

Qualifications

• Experience leading store teams to achieve KPI goals.
• Ability to deliver outstanding customer service in a fast-paced retail environment.
• Proven ability to drive add-on sales and merchandise strategies.

Responsibilities

• In partnership with management, ensure store meets company objectives and KPI goals.
• Set the example for Torrid through selling skills and customer service to build loyalty.
• Support management in implementing merchandise strategies and maintain a clean, inviting store environment.
• Perform register functions and use product knowledge to drive add-on sales.
• Act as Manager on Duty when Store Management is away.
• Work a flexible schedule including holidays, nights, and weekends.

Skills

Leadership

Customer service

Sales driven

Multitasking

Fashion awareness

Job description

Torrid is seeking a Keyholder to support store management in achieving KPI goals while delivering an exceptional shopping experience. You will lead by example in selling, customer service, and executing merchandise strategies to inspire customers and drive loyalty.

The role requires multitasking in a busy retail setting, staying fashion-forward, and being flexible with schedule including holidays, nights, and weekends. Join Torrid’s inclusive team focused on growth and empowerment.