Brand Experience Lead – Omni-Channel & Store Operations

Urban-Outfitters-7e13a49d; Miami Beach (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Job summary

URBN's Urban Outfitters at 841 Lincoln Rd in Miami Beach is seeking a Key Holder to support store management in daily operations and to drive sales through authentic customer connections. You will lead by example, deliver extraordinary service, manage opening/closing tasks, support visual standards, and help process orders across in-store and curbside channels while prioritizing safety and teamwork.

This role requires flexible hours, including nights, weekends, and holidays, with a pay rate of

Qualifications

• Passion for UObrand.
• Leadership experience.
• Team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative reflecting company values and delivers extraordinary customer service.
• Leads by example to drive sales through genuine customer connections and feedback.
• Supports omni-channel shopping and ensures timely processing of orders and curbside pickups.
• Collaborates with store leadership on opening/closing procedures and keeps inventory and visuals aligned with URBN standards.
• Fosters inclusive environment, mentors new hires, and communicates store goals and initiatives.

Skills

Brand alignment

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

URBN's Urban Outfitters at 841 Lincoln Rd in Miami Beach is seeking a Key Holder to support store management in daily operations and to drive sales through authentic customer connections. You will lead by example, deliver extraordinary service, manage opening/closing tasks, support visual standards, and help process orders across in-store and curbside channels while prioritizing safety and teamwork.

This role requires flexible hours, including nights, weekends, and holidays, with a pay rate of