Brand Experience Lead

URBN Urban Outfitters, Inc.; Columbus (OH); On-site; USD 44,127,000 - 45,847,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Columbus, OH seeks a Key Holder to support store leadership in delivering an engaging customer experience and driving sales. You will mentor teams, model brand standards, and help manage daily operations with a focus on service, styling, and omni-channel fulfillment.

The role requires flexible hours including nights, weekends, and holidays, with a strong emphasis on teamwork, communication, and customer-first interactions across FP brand concepts.

Qualifications

• Love for the FP brand and its style leadership.
• Demonstrated ability to lead and develop a team.
• Experience delivering elevated customer service and styling guidance.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Acts as a brand ambassador and reflects company values; partners with store leadership to create an engaging FP customer experience.
• Develops selling initiatives and empowers the team to drive sales through personalized service and styling.
• Delivers a seamless omni-channel shopping experience through systems and applications.
• Supports daily office procedures, store operations, inventory, and safety standards.

Skills

Brand leadership

Team leadership

Customer service

Flexible schedule

Learns quickly

Job description

URBN Urban Outfitters, Inc. in Columbus, OH seeks a Key Holder to support store leadership in delivering an engaging customer experience and driving sales. You will mentor teams, model brand standards, and help manage daily operations with a focus on service, styling, and omni-channel fulfillment.

The role requires flexible hours including nights, weekends, and holidays, with a strong emphasis on teamwork, communication, and customer-first interactions across FP brand concepts.