Store Lead: Banking Services & Customer Experience

TD Bank; Watertown (CT); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Watertown, CT, seeks a Store Supervisor to oversee daily operations, ensure policy compliance, and drive customer service and sales objectives. You will manage teller and platform activities, handle escalations, and coach a team to deepen customer relationships while maintaining risk controls.

The role requires a HS diploma and 2+ years of customer-facing experience, strong communication and organizational skills; Notary license is a plus.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• Notary License (preferred).
• 2+ years related experience working with customers and/or sales.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and policy compliance.
• Drive and reinforce meeting operational, customer and sales objectives.
• Manage store and teller/ platform operations in the absence of other managers.
• Coach the team on delivering effective customer service and advisory conversations.

Skills

Verbal communication

Written communication

Leadership

Multitasking

Organizational skills

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Watertown, CT, seeks a Store Supervisor to oversee daily operations, ensure policy compliance, and drive customer service and sales objectives. You will manage teller and platform activities, handle escalations, and coach a team to deepen customer relationships while maintaining risk controls.

The role requires a HS diploma and 2+ years of customer-facing experience, strong communication and organizational skills; Notary license is a plus.