Store Lead - Banking & Customer Experience

TD Bank Group

Amherst, Northern (MA, KY)

Hybrid

USD 68,770,000 - 95,991,000

Full time

14 days+

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Job summary

TD Bank in Amherst is seeking a Store Supervisor to lead the teller team and platform operations. You will ensure service excellence, manage daily workflows, and coach staff to deliver personalized financial guidance.

The role requires strong organization, multi-tasking, and effective communication in a fast-paced branch environment. Applicants should have a HS diploma or GED, with a preference for an undergraduate degree.

Qualifications

HS Diploma or GED required.
Undergraduate degree preferred.
Notary License (preferred).
2+ years related experience working with customers and/or sales.
Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.

Responsibilities

Supervise day-to-day team activities to ensure operational excellence and compliance.
Lead and coach store team on customer service, sales conversations and product knowledge.
Monitor teller and platform workflows, delegate duties, and manage customer escalations.
Support driving store objectives and maintain regulatory adherence.
Ensure cash handling, vault management and fraud prevention are followed.