Store Lead - Banking Customer Experience & Ops

TD Bank Group; Cherry Hill Township (NJ); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank Group in Cherry Hill, New Jersey seeks a customer service supervisor to oversee day-to-day store operations, ensure policy compliance, and drive customer and sales objectives within Personal & Commercial Banking.

You will manage tellers and service colleagues, coach the team, handle escalations, and promote a high standard of service and risk awareness, while maintaining strong customer relationships.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and sales in any capacity.
• Notary License (preferred).
• Effective verbal and written communication skills.
• Strong organization and multitasking abilities.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues toward store objectives.
• Leads day-to-day team activities to ensure efficient service and risk compliance.
• Coach, develop, and escalate customer service and sales discussions when needed.
• Manage teller and platform workflows, balancing customer experience with policy.
• Drive relationships by promoting TD Bank products and services.

Skills

Customer service

Communication

Organization

Leadership

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Group in Cherry Hill, New Jersey seeks a customer service supervisor to oversee day-to-day store operations, ensure policy compliance, and drive customer and sales objectives within Personal & Commercial Banking.

You will manage tellers and service colleagues, coach the team, handle escalations, and promote a high standard of service and risk awareness, while maintaining strong customer relationships.