Store Lead — Banking & Customer Experience

TD Bank; New York (NY); On-site; USD 3,513,000 - 4,959,000; Full time

Job summary

TD Bank in Astoria, NY is seeking a Store Supervisor to oversee day-to-day operations, ensure compliance, and drive exceptional customer service. The role manages teller/platform activities, coaches staff, and promotes a consultative sales approach to deepen customer relationships.

The position requires strong communication, organization, and leadership with a focus on risk guidance and policy adherence to protect customers and the bank.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• Notary license preferred.
• Previous supervisory or leadership experience in customer service.

Responsibilities

• Provide supervisory oversight to a team achieving store objectives and customer experiences.
• Lead day-to-day operations ensuring compliant delivery of service and advice.
• Monitor teller and platform workflows, delegating tasks as needed.
• Manage short-term priorities with low to moderate risk focus.
• Educate the team on policies, risk, and customer data protection.
• Drive store operations including cash handling, security, and expenses.
• Discuss loan products with customers and facilitate applications (NMLS active).
• Coach the team on delivering effective customer service and product guidance.
• Utilize customer relationship tools to support sales and service activities.
• Acquire and deepen customer base through proactive sales and referrals.

Skills

Verbal & written communication

Organization skills

Multi-tasking

MS Office

Supervisory skills

Education

HS Diploma or GED

Undergraduate degree

Notary License

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Astoria, NY is seeking a Store Supervisor to oversee day-to-day operations, ensure compliance, and drive exceptional customer service. The role manages teller/platform activities, coaches staff, and promotes a consultative sales approach to deepen customer relationships.

The position requires strong communication, organization, and leadership with a focus on risk guidance and policy adherence to protect customers and the bank.