Bank Store Supervisor: Customer Experience Leader

TD Bank Group; New York, Northern (NY, KY); Hybrid; USD 34,922,000 - 50,585,000; Full time

Job summary

TD Bank Group in Little Neck, NY is seeking a Store Supervisor to lead daily store operations and ensure compliant service delivery. You will supervise tellers and advisors, manage escalations, and coach staff to meet sales and service objectives.

The role requires a background in customer service, supervisory experience, and familiarity with bank policies. A Notary license is a plus; strong organization and communication are essential.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary License preferred.
• Proven ability to supervise and lead others.
• Strong organizational and multitasking skills.
• Good working knowledge of Outlook, Word and Excel.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence.
• Lead and coach staff on customer service, sales and policy adherence.
• Oversee teller, platform and customer escalations when needed.
• Maintain compliance with regulatory guidelines and bank policies.
• Drive store performance through customer engagement and risk controls.

Skills

Supervisory experience

Customer service

Sales knowledge

Compliance knowledge

Communication skills

Microsoft Excel

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Group in Little Neck, NY is seeking a Store Supervisor to lead daily store operations and ensure compliant service delivery. You will supervise tellers and advisors, manage escalations, and coach staff to meet sales and service objectives.

The role requires a background in customer service, supervisory experience, and familiarity with bank policies. A Notary license is a plus; strong organization and communication are essential.