Store Keyholder - Customer Experience & Ops

Designer Brands; Lancaster (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Job summary

Designer Brands in Lancaster, PA is seeking a Store Associate to support store management in delivering exceptional customer experiences and achieving sales goals across in-store and omni-channel initiatives.

You will uphold store standards, assist with opening/closing tasks, process daily communications, and collaborate with the leadership team to ensure efficient cashwrap, inventory and merchandising operations.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Strong verbal and written communication skills.
• Available to work nights, weekends, and holidays.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and responding to customer or associate requests with urgency.
• Ensure customers have a positive experience and complete daily open/close tasks including cleaning and maintenance.
• Plan and execute daily tasks and follow through with required actions.

Skills

Customer service

Team collaboration

Communication

Time management

Availability

Tech proficiency

Mobility

Light lifting

Physical endurance

Education

High school diploma or equivalent

Job description

Designer Brands in Lancaster, PA is seeking a Store Associate to support store management in delivering exceptional customer experiences and achieving sales goals across in-store and omni-channel initiatives.

You will uphold store standards, assist with opening/closing tasks, process daily communications, and collaborate with the leadership team to ensure efficient cashwrap, inventory and merchandising operations.