Customer Experience Keyholder

Designer Brands; Dublin (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Designer Brands in the United States is seeking a Customer Experience Leader to support store management and drive sales. The role emphasizes in-store customer experience, inventory management, omni-channel activities, and cashwrap efficiency while maintaining a positive work environment and compliant operations.

Responsibilities include modeling CEL behaviors, ensuring store standards, completing opening/closing tasks, and collaborating with the leadership team.

Qualifications

• Excellent customer service with professionalism, positivity, and enthusiasm.
• Ability to build collaborative working relationships.
• Strong verbal and written communication skills.
• Ability to work at a fast pace and hold teams accountable to deadlines.
• Availability for nights, weekends, holidays, and shifts outside typical hours.
• Familiarity with using store tech (registers, POS, mobile devices).
• Physical ability to stand/walk for long periods and lift up to 50 pounds as needed.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and guiding associates to meet KPI.
• Ensure customers have a positive experience by upholding store standards and completing daily open/close tasks.
• Review daily communications and execute planned tasks.
• Support inventory and omni-channel activities like BOPIS and transfers.
• Escalate issues to Store Manager and assist with timekeeping and performance feedback.

Skills

Customer service

Team collaboration

Communication

Flexibility

Technology familiarity

Education

High school diploma or equivalent

Tools

POS system

Job description

Designer Brands in the United States is seeking a Customer Experience Leader to support store management and drive sales. The role emphasizes in-store customer experience, inventory management, omni-channel activities, and cashwrap efficiency while maintaining a positive work environment and compliant operations.

Responsibilities include modeling CEL behaviors, ensuring store standards, completing opening/closing tasks, and collaborating with the leadership team.