Store Experience Lead | Key Holder

Designer Brands; Buffalo (NY); On-site; USD 49,428,000 - 67,051,000; Full time

Job summary

Designer Brands in Buffalo, NY is seeking a Sales Associate to support store management and drive sales while upholding our value set. You will help deliver an exceptional in-store experience and assist with inventory and omni-channel tasks.

The role requires the ability to stand for long periods, lift up to 50 pounds, and work nights, weekends and holidays. Join a team dedicated to customer satisfaction and operational excellence.

Qualifications

• Excellent customer service and positive attitude.
• Ability to work collaboratively with store team.
• Strong verbal and written communication.
• Availability to work nights, weekends and holidays.
• Proficiency with POS systems and handheld devices like iPhone.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and responding to customer/associate requests with urgency.
• Ensure customers have a positive experience by upholding store standards and completing daily open/close tasks.
• Review daily communication; plan and execute tasks throughout the day.

Skills

Excellent customer service

Collaborative teamwork

Verbal & written communication

Maintain tempo and accountability

Availability nights & weekends

Tech proficiency (POS, iPhone)

Stand/walk for long periods

Lift up to 50 pounds

Education

High School Diploma or equivalent

Job description

Designer Brands in Buffalo, NY is seeking a Sales Associate to support store management and drive sales while upholding our value set. You will help deliver an exceptional in-store experience and assist with inventory and omni-channel tasks.

The role requires the ability to stand for long periods, lift up to 50 pounds, and work nights, weekends and holidays. Join a team dedicated to customer satisfaction and operational excellence.