Store Experience Lead — Keyholder

Designer Brands; Lawrenceville (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Designer Brands is seeking a Customer Service Associate in Lawrenceville, NJ to support store management and drive sales by delivering an exceptional in-store experience.

You will work with the management team on store priorities, handle inventory, omni-channel activities like BOPIS, and maintain cashwrap efficiency while upholding company standards. Must be able to stand/walk, lift up to 50 lbs, and be available nights and weekends.

Qualifications

• Excellent customer service and professional demeanor.
• Strong verbal and written communication skills.
• Ability to work with speed and accuracy in a fast-paced retail environment.
• Proficient with point-of-sale systems and basic tech devices.
• Willingness to work nights, weekends, and holidays.
• Ability to lift up to 50 pounds occasionally to frequently.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and guiding associate behavior.
• Ensure positive customer experience and complete daily open/close tasks.
• Plan and execute daily tasks and follow through on required actions.
• Participate in inventory-related activities and support omni-channel initiatives.
• Address customer and associate requests with urgency.

Skills

Customer service

Communication skills

Team collaboration

Stand/walk ability

Flexible hours

Tech literacy

Education

High school diploma or equivalent

Job description

Designer Brands is seeking a Customer Service Associate in Lawrenceville, NJ to support store management and drive sales by delivering an exceptional in-store experience.

You will work with the management team on store priorities, handle inventory, omni-channel activities like BOPIS, and maintain cashwrap efficiency while upholding company standards. Must be able to stand/walk, lift up to 50 lbs, and be available nights and weekends.