Store Experience Leader (Key Holder)

Designer Brands; Los Angeles (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Designer Brands in Los Angeles is seeking a Retail Associate to support store management and drive sales through exceptional customer experience and operational excellence. The role emphasizes in-store service, inventory accuracy, omni-channel support, and cashwrap efficiency while maintaining a positive team environment and adherence to company policies.

The position requires responding to customer requests with urgency, maintaining store standards during open/close tasks, and assisting with

Qualifications

• Excellent customer service and professional demeanor.
• Ability to develop collaborative working relationships.
• Strong verbal and written communication.
• Willingness to work nights, weekends, holidays.
• Proficient with technology for customer interactions (POS, devices).
• Ability to stand/walk up to 100% of shift.
• Ability to lift up to 50 pounds occasionally.
• Stooping/kneeling/crouching as needed.

Responsibilities

• Maintain in-store experience to achieve store goals and KPIs.
• Respond to customer and associate requests with urgency.
• Complete daily open/close tasks and maintain store standards.
• Plan and execute daily tasks and follow up on actions.
• Support inventory and omni-channel activities (BOPIS, freight, MOOS).
• Escalate issues to Store Manager and assist with policy adherence.

Skills

Customer service

Communication

Team collaboration

Time management

Flexibility

Tech literacy

Education

High school diploma or equivalent

Tools

POS system

Register Keyboard

iPhone

Calculator

Job description

Designer Brands in Los Angeles is seeking a Retail Associate to support store management and drive sales through exceptional customer experience and operational excellence. The role emphasizes in-store service, inventory accuracy, omni-channel support, and cashwrap efficiency while maintaining a positive team environment and adherence to company policies.

The position requires responding to customer requests with urgency, maintaining store standards during open/close tasks, and assisting with