Store Keyholder & Customer Experience Leader

Rothy's; United States; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy’s in Woodbury Commons, NY is seeking a Keyholder to help bring our service-first culture to life on the sales floor and support smooth store operations. You will act as a role model, delivering exceptional customer experiences and coaching teammates to uphold brand standards.

As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our values in every interaction while driving sales and fostering an inclusive, welcoming environment.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• Ability to stand and lift up to 25 lbs.

Responsibilities

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor

Skills

Customer service

Leadership experience

Communication skills

Job description

Rothy’s in Woodbury Commons, NY is seeking a Keyholder to help bring our service-first culture to life on the sales floor and support smooth store operations. You will act as a role model, delivering exceptional customer experiences and coaching teammates to uphold brand standards.

As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our values in every interaction while driving sales and fostering an inclusive, welcoming environment.