Store Keyholder & Customer Experience Lead

Framebridge Inc; Bethesda (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Parental leave

Flexible time off

Paid holidays

Employee discounts

Pet insurance

Commuter benefits

Job summary

Framebridge Inc in Bethesda, MD is seeking a dynamic Keyholder to lead our store floor with energy, leadership, and a customer-first attitude. You will hold key-holding responsibilities and help deliver an in-store experience that keeps customers coming back.

The role requires experience in retail or hospitality, strong communication and relationship-building skills, a design-minded curiosity, and the ability to adapt to a fast-paced environment, including evenings and weekends.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Ability to adapt quickly in a fast-paced retail setting, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training of new retail team members.
• Execute and improve operational activities to ensure customer experience and goals are met.
• Demonstrate deep product knowledge and design advice to customers and coach team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.

Skills

Key holder experience

Customer service

Interpersonal skills

Communication

Relationship-building

Education

Design/marketing degree or relevant field

Job description

Framebridge Inc in Bethesda, MD is seeking a dynamic Keyholder to lead our store floor with energy, leadership, and a customer-first attitude. You will hold key-holding responsibilities and help deliver an in-store experience that keeps customers coming back.

The role requires experience in retail or hospitality, strong communication and relationship-building skills, a design-minded curiosity, and the ability to adapt to a fast-paced environment, including evenings and weekends.