Retail Keyholder — Lead Customer Experience

Framebridge Inc; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave

Flexible Time Off

Paid Holidays

Employee discounts

Job summary

Framebridge Inc. is seeking a proactive Keyholder for our Greenwich Village store. You will lead on the floor, delivering exceptional customer service, training teammates, and ensuring smooth operations to hit store goals.

You are a confident communicator with strong relationship skills, able to adapt to a fast-paced retail environment and work evenings/weekends as required. Join a brand that values craftsmanship and customer delight.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong communication, interpersonal and relationship-building skills.
• Flexibility to work evenings and weekends, including holidays if needed.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to meet customer experience and financial goals.
• Demonstrate product knowledge and design advice to customers and train team accordingly.
• Answer questions and troubleshoot issues with sound judgment.
• Offer suggestions to innovate and improve our retail experience and drive happiness.

Skills

Retail leadership

Customer service

Interpersonal skills

Communication skills

Relationship-building

Time management

Education

Degree in art, design, marketing or relevant fields preferred but not required

Job description

Framebridge Inc. is seeking a proactive Keyholder for our Greenwich Village store. You will lead on the floor, delivering exceptional customer service, training teammates, and ensuring smooth operations to hit store goals.

You are a confident communicator with strong relationship skills, able to adapt to a fast-paced retail environment and work evenings/weekends as required. Join a brand that values craftsmanship and customer delight.