Retail Keyholder — Design-Driven Customer Leader (Full-Time)

Framebridge; Atwater (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

Generous retirement program — 401(k)

Parental leave and return program

Flexible Time Off and paid holidays

Framebridge employee Free Frame codes

Short-term disability and Life/AD&D

Employee Assistance Program

Ongoing learning and development

Commuter benefits

Pet insurance (Full-Time)

And more!

Job summary

Framebridge in Atwater Village, CA is seeking a Retail Full Time Keyholder. You will lead on the floor as a trusted team member, owning key-holding duties and guiding store colleagues to deliver exceptional customer experiences.

You'll train new staff, drive store operations, and maintain a high standard of brand representation while supporting a flexible schedule, including evenings and weekends.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Adaptability with willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Keyholder experience

Customer service

Interpersonal skills

Communication

Design interest

Education

Degree in art/design preferred

Job description

Framebridge in Atwater Village, CA is seeking a Retail Full Time Keyholder. You will lead on the floor as a trusted team member, owning key-holding duties and guiding store colleagues to deliver exceptional customer experiences.

You'll train new staff, drive store operations, and maintain a high standard of brand representation while supporting a flexible schedule, including evenings and weekends.