Retail Keyholder: Lead Store Experience

Framebridge; Bethesda (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan with employer match

Parental leave and return program

Flexible Time Off

Paid Holidays

Framebridge employee codes/discounts

Short-term disability and Life/AD&D

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Retail Full Time Keyholder for Bethesda, MD. The role requires evening and weekend flexibility, and you will lead a store team while delivering Framebridge’s trusted customer experience.

As a Keyholder, you will uphold brand standards, train staff, and drive store performance with deep product knowledge and design advice. This role reports to the Store Manager and supports a 100% happiness guarantee.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.

Skills

Customer leadership

Communication

Relationship-building

Design interest

Education

Degree in art/design/marketing or relevant fields preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder for Bethesda, MD. The role requires evening and weekend flexibility, and you will lead a store team while delivering Framebridge’s trusted customer experience.

As a Keyholder, you will uphold brand standards, train staff, and drive store performance with deep product knowledge and design advice. This role reports to the Store Manager and supports a 100% happiness guarantee.