Store Keyholder & Acting Manager on Duty

Books A Million; Rocky Mount (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Books-A-Million in Rocky Mount, NC seeks a Keyholder to act as a limited Manager On Duty, safeguarding store operations and guiding the team in daily activities.

The role emphasizes customer service, merchandising, and staff development, with banking responsibilities and cross-training opportunities. A high school diploma and supervisory experience are preferred, along with strong communication skills.

Qualifications

• High school diploma or equivalent.
• Experience in a supervisor role is preferred.
• Strong communication skills and a customer-service mindset.

Responsibilities

• Lead assigned category team and maximize profits and customer service.
• Operate the store as a limited Manager On Duty with the management team.
• Maintain store security as a key-holding member of management.
• Ensure high level of customer service and resolve complaints to satisfaction.
• Maintain merchandising standards and store cleanliness while ensuring operational efficiency.
• Train and develop associates and facilitate cross-training.
• Communicate effectively with staff through daily briefings and meetings.
• Handle banking tasks including deposits and change orders.
• Perform additional duties as assigned.

Skills

Verbal & Written Communication

Action Orientation

Interpersonal Skills

Education

High school diploma or equivalent

Tools

POS System

Job description

Books-A-Million in Rocky Mount, NC seeks a Keyholder to act as a limited Manager On Duty, safeguarding store operations and guiding the team in daily activities.

The role emphasizes customer service, merchandising, and staff development, with banking responsibilities and cross-training opportunities. A high school diploma and supervisory experience are preferred, along with strong communication skills.