Store Keyholder & Manager-on-Duty

Books A Million; Janesville (WI); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits (medical, D

401(k) with company matching

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million is seeking a Keyholder who will act as a limited Manager on Duty, overseeing store security and daily operations under the guidance of the management team.

The role emphasizes leading the category team, ensuring customer service excellence, merchandising standards, and staff development, while handling banking tasks and cross-training initiatives as part of a busy retail environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Perform other duties as assigned.

Skills

Strong verbal and written comms

Action orientation

Interpersonal skills

Education

High school diploma or equivalent

Supervisor experience

Tools

Computer and cash register skills

Job description

Books-A-Million is seeking a Keyholder who will act as a limited Manager on Duty, overseeing store security and daily operations under the guidance of the management team.

The role emphasizes leading the category team, ensuring customer service excellence, merchandising standards, and staff development, while handling banking tasks and cross-training initiatives as part of a busy retail environment.