Key Holder & Customer Experience Lead (Flexible Hours)

URBN Urban Outfitters, Inc.; New York (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Employee discounts

PTO

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in New York is seeking a part-time Key Holder to support the store leadership in delivering exceptional customer service, achieving daily goals, and maintaining product flow. You will help lead the team on the floor, assist with opening and closing procedures, pricing accuracy, and promotions.

The role emphasizes strong communication, coaching on performance, and a hands-on approach to store operations in a fast-paced retail environment.

Qualifications

• Leadership experience
• Great communicator able to set clear objectives and follow through
• Must be comfortable on a ladder and have ability to lift and push more than 50lbs
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Enhance customer experience by engaging with shoppers and informing them of promotions
• Support selling through product knowledge and pricing information
• Ensure seamless shopping via understanding of product, pricing strategy, and use of technology
• Assist in-store pickup processes including loading furniture into vehicles
• Lead the store environment and customer experience by managing daily zone charts and driving sales
• Provide timely employee feedback and support onboarding and development

Skills

Leadership

Communication

Ladder safety

Physical ability

Job description

URBN Urban Outfitters, Inc. in New York is seeking a part-time Key Holder to support the store leadership in delivering exceptional customer service, achieving daily goals, and maintaining product flow. You will help lead the team on the floor, assist with opening and closing procedures, pricing accuracy, and promotions.

The role emphasizes strong communication, coaching on performance, and a hands-on approach to store operations in a fast-paced retail environment.