Store-in-Store Manager: Customer-Centric Retail Leader

T-MOBILE USA, Inc.; Ontario (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Flexible benefit account

Paid time off

Paid holidays

Tuition assistance

401(k)

Job summary

T-Mobile is seeking a Store-in-Store Manager to lead a Mobile Expert team in a high-traffic retail environment. You will educate customers, demonstrate solutions, and drive superior service while meeting performance goals.

You will oversee daily store operations, training, and scheduling, ensuring knowledge of products, promotions, and systems. The role emphasizes coaching, teamwork, and delivering an exceptional customer experience.

Responsibilities

• Leadership: orient and ground Mobile Experts to a standard of Loving Our Customers; observe interactions for feedback, training and coaching.
• Effectively manage customer flow and keep current on products, services and promotions.
• Create competitive best practices among Mobile Expert team; be customer-obsessed, friendly and engaging with customers.
• Ensure team knowledge of store systems; manage expenses; oversee discounts and credits.
• Lead store operations, opening/closing procedures; supervise the sales team with coaching and scheduling.
• Share feedback to improve sales, customer experience, and SOPs; stay updated on products and leadership best practices.

Job description

T-Mobile is seeking a Store-in-Store Manager to lead a Mobile Expert team in a high-traffic retail environment. You will educate customers, demonstrate solutions, and drive superior service while meeting performance goals.

You will oversee daily store operations, training, and scheduling, ensuring knowledge of products, promotions, and systems. The role emphasizes coaching, teamwork, and delivering an exceptional customer experience.