Store-in-Store Sales Leader & Team Coach

T-MOBILE USA, Inc.; Independence (MO); On-site; USD 49,000 - 119,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Retail Operations Leader to manage partner-location teams, drive customer engagement, and improve sales performance.

You will oversee daily store operations, coach staff, and ensure consistent application of product knowledge and promotions across partnerships. Responsibilities include building strong relationships with partner leadership, maintaining high service standards, and delivering measurable results in customer satisfaction and sales growth.

Qualifications

• High School Diploma/GED is required.
• 2-4 years of management experience in retail sales is preferred.
• 2-4 years of sales and sales management experience is preferred.

Responsibilities

• Lead and develop the sales team to achieve customer engagement and sales performance targets.
• Manage store operations including opening, closing, and adherence to operational standards.
• Coach and provide feedback to team members to improve customer interactions and sales skills.
• Maintain knowledge of products, services, promotions, and ensure team compliance with corporate communications.
• Build and sustain partnerships with store-in-store partner leadership and sales teams to drive customer outcomes.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Team leadership

Customer service

Sales coaching

Operations management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Operations Leader to manage partner-location teams, drive customer engagement, and improve sales performance.

You will oversee daily store operations, coach staff, and ensure consistent application of product knowledge and promotions across partnerships. Responsibilities include building strong relationships with partner leadership, maintaining high service standards, and delivering measurable results in customer satisfaction and sales growth.