Store-in-Store Leader: Retail Partnerships & Growth

T-Mobile; Mentor (OH); On-site; USD 49,000 - 119,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile in Mentor, Ohio is seeking a dedicated Retail Team Lead to manage store operations at partner locations and drive customer engagement and sales performance. You will coach a sales team, ensure adherence to standards, and foster strong partnerships to deliver exceptional customer experiences.

The role emphasizes knowledge of products and promotions, leading performance through coaching and consistent operation, while contributing to the overall success of retail partnerships.

Qualifications

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)
• 2-4 years Sales & sales management experience (Preferred)

Responsibilities

• Lead and develop the sales team to achieve customer engagement and sales performance targets
• Manage store operations including opening, closing, and adherence to operational standards
• Coach and provide feedback to team members to improve customer interactions and sales skills
• Maintain knowledge of products, services, promotions, and ensure team compliance with corporate communications
• Build and sustain partnerships with store‑in‑store partner leadership and sales teams to drive customer outcomes
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Sales leadership

People management

Coaching

Customer service

Education

High School Diploma/GED

Job description

T-Mobile in Mentor, Ohio is seeking a dedicated Retail Team Lead to manage store operations at partner locations and drive customer engagement and sales performance. You will coach a sales team, ensure adherence to standards, and foster strong partnerships to deliver exceptional customer experiences.

The role emphasizes knowledge of products and promotions, leading performance through coaching and consistent operation, while contributing to the overall success of retail partnerships.