In-Store Partnerships Leader — Retail Growth & Coaching

T-MOBILE USA, Inc.; Fort Smith (AR); On-site; USD 49,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

12 paid holidays

Employee stock purchase plan

Stock grants

Job summary

T-Mobile USA, Inc. is seeking a Retail Operations leader to manage retail operations within partner locations, drive customer engagement and sales growth, and coach store teams to meet performance targets.

This role emphasizes maintaining standards, building partnerships with store leaders, and delivering strong customer experiences. The role focuses on leading a sales team, ensuring product knowledge, and executing promotions while aligning with corporate communications.

Qualifications

• High School Diploma or GED required.
• 2–4 years of management experience in retail sales preferred.
• 2–4 years in sales and sales management preferred.

Responsibilities

• Lead and develop the sales team to achieve customer engagement and sales performance targets.
• Manage store operations including opening, closing, and adherence to operational standards.
• Coach and provide feedback to team members to improve customer interactions and sales skills.
• Maintain knowledge of products, services, promotions, and ensure team compliance with corporate communications.
• Build and sustain partnerships with store-in-store partner leadership and sales teams to drive customer outcomes.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Coaching

Sales

Customer engagement

Store operations

Education

High School Diploma / GED

Job description

T-Mobile USA, Inc. is seeking a Retail Operations leader to manage retail operations within partner locations, drive customer engagement and sales growth, and coach store teams to meet performance targets.

This role emphasizes maintaining standards, building partnerships with store leaders, and delivering strong customer experiences. The role focuses on leading a sales team, ensuring product knowledge, and executing promotions while aligning with corporate communications.