Store Growth Leader | Customer Experience & Team Coach

MINISO USA; Mason (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

MINISO USA is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver exceptional customer service, coach the sales team, and drive store performance in Mason, OH. You will mentor trainees, promote the membership program, and ensure merchandising and inventory standards are maintained.

The role requires strong leadership, communication, and problem-solving abilities, with flexibility to work nights, weekends, and holidays, and willingness to travel between

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• 1+ years of experience in retail management or supervisory roles.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Willingness to relocate or travel between locations as needed.

Responsibilities

• Assist Store Manager in overseeing daily store operations and customer service.
• Lead and coach Shift Leads and Sales Associates to meet sales targets.
• Support merchandising, inventory, and loss prevention efforts.
• Participate in recruiting, training, scheduling, and staff retention.

Skills

Leadership

Communication

Customer management

Coaching

Team motivation

Education

High school diploma or equivalent

Associate degree or higher in Business Administration/Organizational Behavior/Hospitality

Job description

MINISO USA is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver exceptional customer service, coach the sales team, and drive store performance in Mason, OH. You will mentor trainees, promote the membership program, and ensure merchandising and inventory standards are maintained.

The role requires strong leadership, communication, and problem-solving abilities, with flexibility to work nights, weekends, and holidays, and willingness to travel between