Store Manager: Lead Team & Customer Experience

MINISO USA; Mason (OH); On-site; USD 26,000 - 41,000; Full time

Job summary

MINISO USA is seeking a Store Manager to lead a dynamic team and deliver a world-class shopping experience. You will oversee daily operations, labor, inventory, and merchandising while driving sales and profitability. The role requires strong leadership, excellent communication, and the ability to travel between locations.

You will mentor staff, promote the membership program, and ensure high standards of customer service. Flexibility to work nights, weekends, and holidays is essential.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 3+ years of experience in retail management.
• Strong leadership, communication, and interpersonal abilities.
• Ability to travel between locations.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead store team including Assistant Store Manager, Shift Leads and Sales Associates.
• Drive sales performance and customer service excellence.
• Manage labor, inventory, and store operations.
• Promote the store's membership program and foster loyalty.
• Ensure store standards and profitability.
• Recruit, hire, and develop staff.
• Maintain store appearance and visual merchandising.

Skills

Retail management

Leadership

Customer management

Communication

Organizational skills

Education

High school diploma or equivalent

Associate degree or higher (Business Admin/Organizational Behavior/Hospitality)

Job description

MINISO USA is seeking a Store Manager to lead a dynamic team and deliver a world-class shopping experience. You will oversee daily operations, labor, inventory, and merchandising while driving sales and profitability. The role requires strong leadership, excellent communication, and the ability to travel between locations.

You will mentor staff, promote the membership program, and ensure high standards of customer service. Flexibility to work nights, weekends, and holidays is essential.