Retail Store Lead: Grow Sales & Service

MINISO USA; Hamilton (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

MINISO USA is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver exceptional customer service, and drive store performance. This role focuses on coaching a team of Shift Leads and Sales Associates, maintaining visual and operational standards, and implementing strategies to hit sales and productivity goals.

You will manage inventory, assist in recruitment and training, handle cash and scheduling, promote the membership program, and travel between

Qualifications

• 1+ years retail management experience leading teams.
• Strong leadership, organizational, and customer management skills.
• Willingness to travel between locations and relocate as needed.

Responsibilities

• Support Store Manager in daily operations and exceptional customer service.
• Coach and mentor Shift Leads and Sales Associates to hit sales targets.
• Manage inventory, shipments, damages, returns and supplies.
• Recruit, train, staff, and retain store talent.
• Enforce visual merchandising standards and store policies.
• Drive loyalty through membership sign-ups and programs.
• Handle cash and adhere to standard operating procedures.
• Schedule staff and ensure compliance with handbook guidelines.
• Communicate feedback to improve team performance.
• Travel between locations as required.

Skills

Leadership

Communication

Customer service

Coaching/Mentoring

Team motivation

Training

Adaptability

Education

High school diploma

Associate degree or higher

Tools

POS system

Inventory management software

Job description

MINISO USA is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver exceptional customer service, and drive store performance. This role focuses on coaching a team of Shift Leads and Sales Associates, maintaining visual and operational standards, and implementing strategies to hit sales and productivity goals.

You will manage inventory, assist in recruitment and training, handle cash and scheduling, promote the membership program, and travel between