Store General Manager: Lead, Grow & Delight Guests

Ziggi’s Coffee, LLC; Rose Hill (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Ziggi’s Coffee, LLC seeks a General Manager who leads with energy, accountability, and a people-first approach to drive store performance and culture.

You will supervise daily operations, coach and develop teams, manage labor and inventory, and ensure exceptional guest experiences while upholding safety and quality standards across all shifts.

Partner with owners and leadership to align goals, improve metrics, and grow future leaders for a sustainable store.

Qualifications

• Minimum 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Proven ability to coach and develop team members.
• Experience managing labor goals, schedules, and inventory controls.
• Excellent communication under pressure.
• Passion for building a positive team culture.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Team development

Labor planning & scheduling

Inventory management

Effective communication

Culture building

Job description

Ziggi’s Coffee, LLC seeks a General Manager who leads with energy, accountability, and a people-first approach to drive store performance and culture.

You will supervise daily operations, coach and develop teams, manage labor and inventory, and ensure exceptional guest experiences while upholding safety and quality standards across all shifts.

Partner with owners and leadership to align goals, improve metrics, and grow future leaders for a sustainable store.