Coffeehouse GM: Lead Team, Elevate Guest Experience

Coffee & Bagel Brands; Century (GA); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee is seeking a General Manager to lead daily operations, maximize sales, and develop a high-performing team. You will oversee guest experiences across in-store, drive-thru, mobile, and delivery channels with a commitment to quality and consistency.

Responsibilities include staffing, training, scheduling, and maintaining brand standards while fostering a safe, welcoming environment for guests and crew. Strong leadership and communication are essential.

Qualifications

• Minimum 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years or older.
• Valid driver’s license and reliable transportation for tasks.
• Overtime including mornings, evenings, weekends, holidays.

Responsibilities

• TEAM – Maintain staffing levels, create schedules, coach and develop bench strength. Ensure training and onboarding are completed and uphold company standards.
• GUEST – Lead STAR service model, drive guest satisfaction, ensure every item meets SOP standards, manage multiple channels.
• BUSINESS – Drive sales and profitability, oversee inventory, loss prevention, and cash controls, manage promotions and budgets.

Skills

Team leadership

Coaching

Guest service

Communication

Education

High school diploma or GED

Tools

Toast

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager to lead daily operations, maximize sales, and develop a high-performing team. You will oversee guest experiences across in-store, drive-thru, mobile, and delivery channels with a commitment to quality and consistency.

Responsibilities include staffing, training, scheduling, and maintaining brand standards while fostering a safe, welcoming environment for guests and crew. Strong leadership and communication are essential.