Store General Manager: Drive Growth, Lead Team & Guest Experience

Coffee & Bagel Brands; Pittsburgh (Allegheny County); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee Operating Company, Inc. is seeking a General Manager to lead store performance, guest experience, and team development.

You will manage staffing, scheduling, training, and daily operations to achieve top-line sales and strong profitability while maintaining the brand’s standards for quality and service. You’ll drive an energetic, people-centric culture, uphold safety and food-safety practices, and use data to make quick, informed decisions that inspire your team and satisfy guests

Qualifications

• Restaurant/retail management experience 1–2 years or more.
• Must be 18+ and have reliable transportation.
• Willing to work full-time (47 hours/week) including mornings, evenings, weekends, holidays.
• Willingness to learn new systems/tools as introduced to support the business.
• ServSafe certification preferred or obtainable within 90 days of employment.
• Valid driver’s license.
• High school diploma or GED.

Responsibilities

• Staff, schedule, and develop a high‑performing team.
• Coach and recognize team members to improve performance.
• Uphold policies and ensure a safe guest environment.
• Lead store performance to drive sales and profitability.
• Manage inventory, vendor relationships, and food safety standards.
• Resolve employee and guest relations issues promptly.

Skills

Team leadership

Staff development

Communication

Problem solving

Adaptability

Customer service

Education

High school diploma or GED

ServSafe certification

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee Operating Company, Inc. is seeking a General Manager to lead store performance, guest experience, and team development.

You will manage staffing, scheduling, training, and daily operations to achieve top-line sales and strong profitability while maintaining the brand’s standards for quality and service. You’ll drive an energetic, people-centric culture, uphold safety and food-safety practices, and use data to make quick, informed decisions that inspire your team and satisfy guests