General Manager: Lead Team & Guest Experience

Caribou Coffee; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Caribou Coffee in Greensboro, NC seeks a General Manager to lead store culture, guest experience and sales execution. You will recruit, train, coach, schedule staff, and own the store's performance, ensuring safety and quality standards while delivering a day-making experience for guests.

Strong leadership, people skills and knowledge of P&L are preferred; ServSafe certification is a plus. This is a full-time, on-site role based at 3109 Northline Ave.

Qualifications

• Minimum of 2-3 years of restaurant, retail, or guest service management experience.
• Experience with sales building, P&L statements, recruiting and training.
• Must be 18 years of age or older.
• Has a valid driver’s license and reliable transportation.

Responsibilities

• Models, upholds and implements store policies and standards.
• Owns staffing, schedules and bench development for upcoming shifts.
• Leads recruiting, interviewing, hiring and onboarding of team members.
• Delivers effective coaching conversations and development for the team.
• Ensures guest satisfaction and brand ambassador presence in the community.
• Maintains food safety and sanitization, and safety compliance.

Job description

Caribou Coffee in Greensboro, NC seeks a General Manager to lead store culture, guest experience and sales execution. You will recruit, train, coach, schedule staff, and own the store's performance, ensuring safety and quality standards while delivering a day-making experience for guests.

Strong leadership, people skills and knowledge of P&L are preferred; ServSafe certification is a plus. This is a full-time, on-site role based at 3109 Northline Ave.