Store GM: Lead Team, Drive Growth & Service Excellence

Community Choice Financial Family of Brands; O’Fallon (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

New hire training

LMS access

Career advancement

Educational reimbursement

Medical insurance

Company 401(k)

Life insurance

Disability insurance

Paid time off

Diversity & inclusion

Job summary

Community Choice Financial Family of Brands seeks a General Manager to lead storefront performance, coach a diverse team, and deliver the white-glove customer experience. You will drive profitability, oversee compliance, and promote brand standards while coordinating local marketing and community events.

You will train staff on policies, manage cash and security, and ensure a professional store environment. A full-time schedule, including some weekends, is required.

Qualifications

• High School Diploma or equivalent required.
• At least two years of supervisory/leadership experience in retail, financial, customer service, or related industries.
• Operations leadership experience.
• Excellent verbal and written communication skills.
• Valid driver's license, auto insurance, and personal vehicle for daily use (mileage compensated).
• Ability to use Point of Sale systems and Microsoft Office.
• Must be at least 18 years old (19 in Alabama).
• Background check required; results considered in accordance with law.
• Ability to meet physical demands including standing, lifting up to 25 pounds, and keyboard operation.

Responsibilities

• Oversee, coach, and develop store team to build new business and profitability.
• Train team on systems, policies, compliance, account management, recovery, and reports.
• Meet/exceed KPIs; track, analyze, and train on performance reports.
• Lead team to reach sales goals by offering loan/pawn products and cultivating referrals.
• Host and participate in community events and local marketing efforts.
• Supervise cash handling, security, and loss prevention; manage opening/closing procedures.
• Maintain compliant work environment with company policies and laws.
• Ensure clean, professional store atmosphere; manage planograms and promotions.
• Use personal vehicle for bank deposits and company business during the day.
• Maintain a full-time in-person schedule, including some weekends (≈40 hrs/week).

Skills

Leadership experience

Retail leadership

Communication skills

Driver's license

MS Office

Education

High School Diploma or equivalent

Associate degree or higher

Tools

POS systems

Microsoft Office

Job description

Community Choice Financial Family of Brands seeks a General Manager to lead storefront performance, coach a diverse team, and deliver the white-glove customer experience. You will drive profitability, oversee compliance, and promote brand standards while coordinating local marketing and community events.

You will train staff on policies, manage cash and security, and ensure a professional store environment. A full-time schedule, including some weekends, is required.