Store General Manager: Lead Team, Drive Growth

Community Choice Financial Family of Brands; Bay Minette (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

New hire training program

Learning management system & training

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options including/HS

401(k) and Roth 401(k) with company 1:

Life and AD&D Insurance

Voluntary benefits: dental, vision, P1

Paid Time Off (12 days/year + service)

Diverse Culture and Inclusive Env.

Job summary

Community Choice Financial Family of Brands is seeking a General Manager to lead store performance, coach the team, and drive profitability. You will manage operations, training, and customer experience while promoting sales of loan/pawn products and local partnerships.

The role requires strong leadership, excellent communication, and a commitment to compliance. A full-time, in-person schedule with some weekends is expected across our Alabama locations.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in supervisory/leadership role in retail, financial, customer service, or related industries.
• Operations leadership experience.
• Excellent verbal and written communication skills.
• Valid driver's license, auto insurance, and own vehicle (mileage compensated).
• Ability to use phone, POS, Microsoft Office and other systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• Ability to meet physical demands (lift up to 25 pounds).
• Associate degree or higher.
• Experience in retail, sales, or financial industry.
• Bilingual English/Spanish is a plus and may be required for certain locations.

Responsibilities

• Oversee, coach, and develop all store Team Members to build new business and maintain store profitability.
• Manage overall store performance by meeting or exceeding KPIs; train on performance reports.
• Lead sales by extending loan or pawn products and building local partnerships.
• Supervise cash handling and loss prevention; ensure proper opening/closing procedures.
• Ensure compliance with Company policies and local, state, and federal laws.
• Maintain a visually pleasing, professional store environment and proper marketing displays.
• Utilize personal vehicle for bank deposits and Company business.
• Work 40+ hours per week with some weekend hours in person.
• Store hours may change; discuss with recruiter for up-to-date requirements.

Skills

Leadership experience

Communication skills

Retail/financial industry experience

Customer service experience

Ability to meet physical demands

Driver's license

Education

High School Diploma or equivalent

Associate degree or higher

Tools

Point of Sale systems

MS Office

Job description

Community Choice Financial Family of Brands is seeking a General Manager to lead store performance, coach the team, and drive profitability. You will manage operations, training, and customer experience while promoting sales of loan/pawn products and local partnerships.

The role requires strong leadership, excellent communication, and a commitment to compliance. A full-time, in-person schedule with some weekends is expected across our Alabama locations.