Store General Manager: Lead Sales, Service & Team

Books A Million; Plano (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness – medical, dental, &

401(k) with match

Paid time off

Employee discounts

Employee assistance program

Descripción de la vacante

Books-A-Million in Plano, TX seeks an experienced General Manager to run day-to-day operations as Manager On Duty, collaborating with the management team to maximize sales and service. You will lead store activities, train staff, and ensure profitability and policy compliance.

The role requires open availability, scheduling flexibility, and a focus on team leadership and customer excellence in a fast-paced retail environment.

Formación

• 21 years of age or older.
• High school diploma or equivalent required; college degree in business-related field preferred.
• Demonstrated ability to act in a mature and conscientious manner.
• Ability to supervise a large number of associates.
• Strong decision-making, communication, and merchandising skills.
• Successful completion of all required background screenings.

Responsabilidades

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Plans, organizes, and directs store activities with the assistance of other store management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Ensures efficient product flow within the store.
• Recruits and hires talent for the store team.
• Coaches, trains, and develops the Management staff.
• Facilitates effective communication to all store associates through daily briefings, and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Creates the store schedule to provide adequate coverage for all aspects of the store.
• Enhance store’s reputation by establishing and maintaining good community relations and partnerships.
• Drops off bank deposit and picks up change order as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.
• *Duties may vary depending on store size or store volume.

Conocimientos

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and written comms

Educación

High school diploma or equivalent

College degree in business-related field preferred

Descripción del empleo

Books-A-Million in Plano, TX seeks an experienced General Manager to run day-to-day operations as Manager On Duty, collaborating with the management team to maximize sales and service. You will lead store activities, train staff, and ensure profitability and policy compliance.

The role requires open availability, scheduling flexibility, and a focus on team leadership and customer excellence in a fast-paced retail environment.