Bookstore General Manager: Lead People & Drive Results

Books A Million; New Bern (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness

401(k) with company matching

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million seeks a General Manager to lead a store, owning its team, customers, community, and results. The role drives day-to-day operations as Manager On Duty with the store leadership team, creating a vibrant, book-loving store experience.

You will hire, coach and inspire a team that delivers exceptional service, achieves growth, and builds lasting community connections. Strong leadership and business acumen are essential.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Previous management experience.
• Strong customer service skills.
• Demonstrated mature and conscientious behavior.
• Ability to supervise a large team of associates.
• Strong decision-making, communication, and merchandising skills.
• Successful completion of required background screenings.

Responsibilities

• Lead day-to-day store operations as Manager On Duty with the management team.
• Drive sales, customer service, and store profitability.
• Plan, organize, and direct store activities to achieve measurable results.
• Create a welcoming store environment and community presence.
• Coach, train, and develop the store team and managers.
• Ensure compliance with safety, security, and company policies.

Skills

Leadership

Customer service

Merchandising

Decision making

Communication

Team supervision

Coaching & development

Safety & compliance

Education

HS diploma or equivalent

Business-related degree

Job description

Books-A-Million seeks a General Manager to lead a store, owning its team, customers, community, and results. The role drives day-to-day operations as Manager On Duty with the store leadership team, creating a vibrant, book-loving store experience.

You will hire, coach and inspire a team that delivers exceptional service, achieves growth, and builds lasting community connections. Strong leadership and business acumen are essential.