Store General Manager: Lead Coffee Team & Guest Experience

Ziggi’s Coffee, LLC; Anthem (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Ziggi’s Coffee, LLC in Anthem, AZ seeks a hands-on General Manager to lead store operations with energy and accountability. You will set the tone for culture, inspire excellence, and create a welcoming space for customers and team members.

Responsibilities include leading daily operations, coaching staff, managing schedules and inventory, and maintaining food safety and service standards to deliver an exceptional guest experience.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Job description

Ziggi’s Coffee, LLC in Anthem, AZ seeks a hands-on General Manager to lead store operations with energy and accountability. You will set the tone for culture, inspire excellence, and create a welcoming space for customers and team members.

Responsibilities include leading daily operations, coaching staff, managing schedules and inventory, and maintaining food safety and service standards to deliver an exceptional guest experience.