Store Leader: Elevate Coffee & Guest Experience

Ziggi’s Coffee, LLC; Gilbert (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Ziggi’s Coffee, LLC in Gilbert, AZ is seeking a hands-on General Manager to lead store operations, mentor staff, and uphold a guest-first culture. This role sets the tone for service standards, drives results, and fosters a welcoming environment across every shift.

You will manage schedules, training, and inventory while coaching teams to meet performance goals, quality audits, and guest satisfaction targets, all in alignment with Ziggi’s mission.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Team development

Scheduling

Communication under pressure

Culture building

Job description

Ziggi’s Coffee, LLC in Gilbert, AZ is seeking a hands-on General Manager to lead store operations, mentor staff, and uphold a guest-first culture. This role sets the tone for service standards, drives results, and fosters a welcoming environment across every shift.

You will manage schedules, training, and inventory while coaching teams to meet performance goals, quality audits, and guest satisfaction targets, all in alignment with Ziggi’s mission.