Store General Manager: Lead Brand Experience & Growth

Harri; Riverton Siding (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Discounted Drinks & Cookies

Flexible hours

Opportunities for Growth

Prizes and recognition

Job summary

Swig is seeking a General Manager to oversee daily execution of the Swig brand, ensuring that our food, service, and store operations meet high standards. You will lead by example, train staff, and be the go-to person for customer service, creating a welcoming environment for guests.

You’ll manage deposits, maintain cleanliness, and ensure opening/closing tasks are completed on time while guiding the team in a fast-paced setting. A food handler’s permit and reliable transportation are expected.

Qualifications

• Minimum age 16 years old.
• Previous restaurant experience is a plus.

Responsibilities

• Oversee the execution of the Swig brand on a daily basis, ensuring that all procedures, policies, and quality standards are followed.
• Serve as the point of contact for all customer service matters, ensuring that every guest has a positive and memorable experience.
• Oversee the preparation of food and drinks, ensuring that all items meet Swig’s standards of quality, taste, and presentation.
• Assess the hiring needs of the store, interview candidates, and ensure the completion of the hiring process in compliance with guidelines.
• Train staff according to Swig’s policies and procedures, ensuring that all employees understand and apply the brand's values. Provide one-on-one mentoring to staff to promote continuous improvement.
• Administer and document verbal warnings, write-ups, and Performance Improvement Plans (PIPs) as needed.
• Demonstrate expert knowledge of the menu and be able to assist staff and customers with detailed product information.
• Complete all opening and closing checklists, ensuring that all store procedures are followed and all tasks are completed in a timely manner.
• Ensure that all deposits are taken and accounted for accurately.
• Maintain a clean and inviting environment, including managing dining room cleanliness, taking care of outdoor areas, and performing necessary deep cleaning tasks.
• Order all necessary supplies (food, paper, chemicals) to ensure the store runs efficiently, following proper food rotation and shelf-life procedures.
• Adhere to all safety and sanitation policies, ensuring a safe environment for both staff and customers.
• Assist with to-go and delivery orders to ensure accuracy and timely service.
• Work effectively with the team to accomplish Swig’s goals, maintaining a positive and productive work environment.

Skills

Customer service

Leadership

Communication

Multitasking

Team collaboration

Job description

Swig is seeking a General Manager to oversee daily execution of the Swig brand, ensuring that our food, service, and store operations meet high standards. You will lead by example, train staff, and be the go-to person for customer service, creating a welcoming environment for guests.

You’ll manage deposits, maintain cleanliness, and ensure opening/closing tasks are completed on time while guiding the team in a fast-paced setting. A food handler’s permit and reliable transportation are expected.