Store Floor Leader: Lead Pets & Customer Experience

Milwaukee Succeeds; West Bend (WI); Hybrid; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Purpose-driven work

Leadership development

Collaborative culture

Career growth

Job summary

Petco is seeking a Key Holder to be a trusted member of the leadership team, ensuring smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers. You will supervise partners, open/close the store, and serve as a point of contact when management is not present.

This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Leadership

Customer service

Cash handling

Communication

Multitasking

Problem solving

Job description

Petco is seeking a Key Holder to be a trusted member of the leadership team, ensuring smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers. You will supervise partners, open/close the store, and serve as a point of contact when management is not present.

This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.